Conversational Experience: A New Era of Social Customer Care
Details
September 22, 2021
With the safety of in-person experiences still in flux, people are continuing to turn to digital platforms to connect with brands and organizations. And they’re primarily using the platforms they’re most comfortable with: social media, messaging apps, and SMS.
You’ll leave with an understanding of how to use customer insights to develop world-class customer experiences through care that builds lasting connections.
What you’ll learn
- Why customer care needs to be a core part of your marketing strategy
- How to use customer insights to develop a world-class customer experience
- How to get your leadership on board with using customer care to build lasting connections.
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Conversational Experience: A New Era of Social Customer Care
Join this webinar to learn how to use conversations on these platforms to build trust, add value and make your customers feel heard.
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