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The State of Social Media in Retail 2019

Using data from our annual survey of customers, analyst interviews and exhaustive research, we’ve highlighted five key social media trends for retailers to watch and adapt to in 2019.

There have been some major landmarks over the last 12 months suggesting social media is ensconcing itself as a key part of a retail strategy. Every year we forecast trends to help you improve your social media strategy. Learn what these trends are, and how to get all the tools you need to put them into practice.

  • The 5 trends we’ve forecasted for retailers in 2019—We’ve distilled all the issues into five key social media trends so that you can easily adapt them for your brand.
  • A new social paradigm is emerging, and leading brands are already adapting to it—Consumers want to be treated like individuals and are demanding more value in exchange for their time. See brand examples and how you can follow the trend.

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