How Proactive Social Customer Care Transforms Your Business

WebinarsSocial Customer Advocacy

Email Webinar Oct6 Speaker 1 400X400 1
Gaithe Eitouni
Strategic Consulting, EMEA | Hootsuite
Web Webinar Oct6 Hero 1500X1950 2

Details

Social customer care doesn’t end once you understand how to use customer insights to develop meaningful experiences. Building a successful social customer care plan means you must also know what customers will say before they say it. Being proactive makes it possible to meet and even exceed customer expectations.

In this webinar, we’ll talk about the benefits of having a social customer care strategy and how to build personal connections in the moments that matter most to your audience. Plus, we’re sharing our best practices on how to stay ahead of the conversation with the social and messaging channels they’re already on.

What you’ll learn:

  • How to have more contextual, empathetic and meaningful conversations with your customers

  • How to unlock valuable insights held in social customer care interactions to drive business growth

  • How to ensure that your customer care teams are informed and equipped to make every interaction as easy and efficient as possible

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Share This:
  • Email Webinar Oct6 Speaker 1 400X400 1

    Gaithe Eitouni

    Strategic Consulting, EMEA | Hootsuite
  • Email Webinar Oct6 Speaker 2 400X400 1

    Sarah Zengers

    Customer Success Manager, EMEA | Hootsuite

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