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Succeeding with social customer service

Your 5-step strategy to building a loyal customer base using social media

Gain a better understanding of how your business can take advantage of the benefits of social customer service.

This guide will outline a five-step strategy to start delivering exceptional customer service on social media:

  1. Discover your social media footprint

  2. Map your strategy and identify your metrics

  3. Educate and empower your team

  4. Consolidate your social strategy across the organization

  5. Delight your customers with proactive engagement

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